Our technician was Jorge and he was very knowledgeable and communicated every problem and every solution step by step . I would definitely recommend this company solely on their professionalism and response time. Very Satisfied Customer !!!!
23:04 15 Oct 21
5 Stars for Jack Rabbit Air Conditioning! I will be using this company if needed in the future, and sharing my excellent experience. There is nothing worse than AC issues living in South Florida. This past Sunday night it happened to me, and my family (dogs included) were suffering all night. Monday morning I called Jack Rabbit after 2-3 other local AC companies, all of which could not give me an appointment until the next day. Elizabeth at Jack Rabbit knew we needed immediate help and sent help Monday afternoon. Tony was the technician, and I was impressed it only with his outstanding and thorough inspection and diagnosis of the diagnosis of the problem, but also his kind and compassionate personality. I could tell he truly cared and wanted to help my family avoid another sleepless, miserable night without AC. Tony wasn’t rushing to leave even though it was getting very late. Instead, he took the time to get my AC functioning for the night (and keep it running should it stop again) until the new parts arrived the next day to fix the unit. Tony took the time to walk me through the issues and how to temporarily the problem overnight, if needed. Tony went above and beyond to keep my family cool until the next day. Never once did Tony mind when I asked questions, or when it got dark and very late as he finished the job for the night. Additionally, I received a text message from Jack Rabbit advising me who was coming to my house (Tony)! I was beyond impressed with this company’s communication. Tuesday morning I was updated on the status of my parts arriving (no need for me to follow-up) then again when Tony was the way! I cannot say enough good things about Tony, Elizabeth, and Jack Rabbit AC. This company’s customer service far exceeds any other AC company I have used over the years. Tony was very thorough and took the time to explain the issues and options. I assure you that you will not be disappointed with Jack Rabbit AC!
17:21 14 Oct 21
Jack Rabbit Air Conditioning has been amazing! Don’t hesitate to call them when looking for the right company to work on your AC. They are aces. The technicians Jorge and Oscar were outstanding. They were professional and reliable. I felt comfortable and taken care of. The owners tony and Elizabeth were amazing. They were great at communication. They even provided a cleaning service after they cleaned our ducts. Best company in south Florida! Don’t look anywhere else!