Catch that Rabbit
Sofia Marrero
00:39 15 Nov 20
We had such a great experience using this company. They were very professional, always on time, and kept us informed every step of the way. We would highly recommend this company to any one.
Joey Prince
00:35 15 Nov 20
This may end up being a long review because I have an endless amount of good things to say about this company.My issue began a few months ago when my old A/C started grinding metal on metal when it ran. Upon looking this up I found that it is dangerous and needed to immediately be shut off. This was about 1 A.M. I called around to many 24 hour A/C companies who either told me the next day or just didn’t pick up. I feel extremely lucky to have called 1-800 Air or Jackrabbit as they are now renamed. I spoke to a female receptionist who couldn’t have been more polite and helpful. She told me they could have someone out within about an hour. I waited by the door and saw the truck pull up about 30 minutes in. Not to mention I received in that time two texts; a confirmation of the appointment and a picture of Tony along with a profile type description with all of his info. Due to Covid I feel I should say that throughout everything Tony and anyone else who came to work at my home wore a mask and socially distanced. Okay so Tony arrived and introduced himself, very very polite and friendly, I showed him the unit and he told me it needed a new motor. Up front he told me the cost of the labor the visit and the part, which to me was almost nothing compared to what I assumed the cost would be. It took him maybe 45 minutes to repair the unit although he informed me it wouldn’t last regardless. So I scheduled him to come back out for a consultation the following day. Again he showed up early and I did receive multiple texts beforehand from the company to confirm everything. He quoted everything I won’t go too deep into what needed to be done. Two units and ductwork all got replaced. The price was fair for the size of the job and we financed through a couple banks. We were told the job would take about five days to complete so they put us up in a hotel of our choosing and we returned today to a spotless and cool home. They had a cleaning company come and thoroughly clean everything, not just where they were working. Before they started they had a pest inspection in the attic to make sure nothing would ruin their work. Elizabeth who is the owner or manager was texting with me the entire time over the waiting period before the work and while we were waiting. I felt at no point worried about the work they were doing or about the people who would be in my home while I was absent. Wholeheartedly, I can say that I trust this company with any of my business. If they did other home improvement projects that my own company didn’t do I would use them 100% without a doubt. The level of communication is something I have never experienced from the many companies I’ve had to work with since purchasing any property. I highly recommend 1-800 Air/Jackrabbit and I’d even go so far as to say your search ends at this review. Do not hesitate to call, you have my word you will not be disappointed.
Shawn Henson
17:51 05 Nov 20
Professional and courteous, listened to my concerns and helped me pick the best option for my situation.
